Shipping policy

Processing Time

Orders are processed within 1-3 business days after payment is received.

Shipping

We currently ship Australia-wide.

Standard shipping: 3-7 business days

Shipping costs are calculated at checkout unless free shipping is offered

Once your order has been dispatched, you will receive tracking details if applicable.

Delays

While we do our best to deliver orders promptly, delivery times may vary due to Australia Post or courier delays that are outside of our control.

Incorrect Addresses

Please ensure your shipping address is correct when placing your order. Staffy Skin Co is not responsible for parcel delayed or lost due to incorrect address details provided by customer.

Damaged Parcels

If your parcel arrives damaged, please contact us within 48 hours of delivery and include photos of the packaging and product so we can help resolve the issue